Tonk Coins

Privacy Policy

  1. Overview

Tonk Coins (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (tonkcoins.com.au) and services, you consent to the collection and use of your personal information as described in this Privacy Policy.

  1. What Personal Information We Collect

We may collect the following types of personal information from you:

- Your full name
- Email address
- Contact details (such as your phone number, if provided)
- Order and transaction details (including in-game character names, purchase history, and relevant identifiers)
- Information submitted through our contact form
- IP address and browser/device data for security and analytics purposes

We do not collect sensitive information as defined under the Privacy Act unless required by law or with your consent.

  1. How We Collect Personal Information

We collect personal information in a variety of ways, including:

- When you place an order on the Tonk Coins website
- When you submit a message via our contact form
- When you communicate with us via email, social media or support channels
- Through cookies and analytics tools when you browse our website
  1. Why We Collect Your Information

We collect your personal information for the following purposes:

- To process orders and deliver products or services
- To provide customer support and respond to enquiries
- To manage your account and transaction history
- To detect, prevent and investigate fraud or breaches of our terms
- To comply with our legal obligations
- To improve our website, services, and customer experience
  1. Disclosure of Your Information

We may disclose your personal information to:

- Service providers (e.g., payment processors, web hosting, email marketing platforms)
- CipSoft GmbH, to verify reseller or account information when necessary
- Law enforcement or government agencies, if required by law or to protect our legal interests
- Other third parties, with your consent or as permitted or required by law

We do not sell, rent, or trade your personal information to third parties.

  1. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include SSL encryption, secure server hosting, and access controls.

Data submitted via our website is stored on secure servers operated by trusted third-party providers in compliance with industry standards.

  1. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate or outdated.

To do so, please contact us via the details at the bottom of this policy. We will respond within a reasonable time frame, generally within 30 days.

  1. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to improve our website functionality and user experience. Cookies are small data files stored on your device. You can disable cookies in your browser settings, though some features of our website may not function properly as a result.

  1. Third-Party Links

Our website may contain links to third-party sites (e.g., CipSoft, payment gateways). We are not responsible for the privacy practices of these external websites. We recommend you review their privacy policies before submitting any personal information.

  1. International Data Transfers

Some personal information may be stored or processed by service providers located outside Australia, including in countries where privacy protections may differ. In such cases, we take reasonable steps to ensure your data is handled in accordance with this policy and Australian law.

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The latest version will always be available on our website. We encourage you to review it periodically.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Tonk Coins
Email: tonkcoins@gmail.com
Website: tonkcoins.com.au
ABN: 55 934 368 941

  1. Complaints

If you believe we have breached your privacy rights, you can contact us using the above details. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992